Mission-Critical IT Support Technician (24/7)

SpaceX

McGregor (TX)

On-site

USD 45,000 - 70,000

Full time

5 days ago

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Job summary

SpaceX is seeking an IT Support Technician to help sustain high-caliber engineering operations and 24x7 manufacturing environments. You will provide 1st-3rd line support, manage on-site assets, and configure hardware and mobile devices while partnering with IT engineering groups to resolve complex issues.

Ideal candidates bring strong customer service, solid troubleshooting skills, and the ability to work independently in a fast-paced setting.

Qualifications

1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
Experience supporting Microsoft technologies.

Responsibilities

Provide 1st, 2nd, and 3rd tier support to SpaceX employees.
Manage on-site inventory and the total lifecycle of IT assets.
Procure, configure and deploy computer hardware and mobile cellular devices.
Troubleshoot software and hardware issues, in person and remotely.
Configure and troubleshoot desktop, label and large multifunction printers.
Network support and troubleshooting, from device connectivity to VLAN configuration.
Configure non-traditional network attached devices and interface with SpaceX infrastructure.
Develop new workflows and solutions with IT engineering groups to resolve complex issues.
Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.