Enterprise IT Help Desk Specialist

Starlink; Hawthorne (CA); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Stock options

Comprehensive medical, vision & dental

401(k) retirement plan

Paid parental leave

Paid vacation and holidays

Job summary

SpaceX is seeking an experienced IT Support Technician to provide enterprise help desk support to SpaceX staff. The role covers onboarding, deployment, troubleshooting, and asset lifecycle across computers, mobile devices, printers, and conference room tech, both on-site and remote.

The candidate should be customer-focused, self-motivated, and able to thrive in a fast-paced environment. Responsibilities include triaging issues, maintaining inventory, configuring hardware, supporting network

Qualifications

• High school diploma or equivalent.
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.

Responsibilities

• Provide 1st, 2nd, and 3rd tier enterprise help desk support to SpaceX employees.
• Manage on-site inventory and the lifecycle of end-user IT assets.
• Procure, configure, and deploy computer hardware and mobile devices.
• Set up and support workstations for new and existing staff, including onboarding and offboarding.
• Troubleshoot software and hardware issues, in person and remotely.
• Configure and troubleshoot desktop, label, and large multifunction printers.
• Support end-user network connectivity, including wired, wireless, and remote access.
• Support conference room and audio-visual setups.
• Improve help desk workflows, working with IT engineering and other teams to resolve complex issues.
• Write instructional documentation and explain technical issues in terms non-technical people can understand.

Skills

End-user support

Microsoft technologies

Customer service

IT hardware

Education

High school diploma or equivalent

Tools

macOS

iOS

Linux

Job description

SpaceX is seeking an experienced IT Support Technician to provide enterprise help desk support to SpaceX staff. The role covers onboarding, deployment, troubleshooting, and asset lifecycle across computers, mobile devices, printers, and conference room tech, both on-site and remote.

The candidate should be customer-focused, self-motivated, and able to thrive in a fast-paced environment. Responsibilities include triaging issues, maintaining inventory, configuring hardware, supporting network