IT Services Specialist - Tier 2 Support

SpaceX Super Intelligence; Palo Alto (CA); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Equity

Medical, Vision, Dental

401(k)

Job summary

SpaceXSI in Palo Alto, CA, seeks an IT Services Technician to deliver second-line support for hardware, software, and network issues onsite. You will diagnose complex problems, manage user accounts, and assist with deployments while maintaining a high level of customer service.

The role is full-time and on-site five days a week, with occasional on-call or after-hours support. Strong Windows/macOS knowledge and ITSM experience are required.

Qualifications

• 2+ years IT support, helpdesk, desktop support, or hands-on technical role.
• Knowledge of Windows and macOS operating systems and Microsoft Office Suite.
• Experience with IT service management tools and ticketing systems.

Responsibilities

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve complex technical problems including system crashes and network issues.
• Manage user accounts, permissions, and access controls in systems like Active Directory.

Skills

IT support experience

Windows

macOS

Microsoft Office

Networking troubleshooting

Scripting (PowerShell, Python)

Customer service

Education

Associate's or Bachelor's in IT/CS or STEM

Tools

ServiceNow

Jira

VMware

Hyper-V

Google Workspace

Microsoft 365

Job description

SpaceXSI in Palo Alto, CA, seeks an IT Services Technician to deliver second-line support for hardware, software, and network issues onsite. You will diagnose complex problems, manage user accounts, and assist with deployments while maintaining a high level of customer service.

The role is full-time and on-site five days a week, with occasional on-call or after-hours support. Strong Windows/macOS knowledge and ITSM experience are required.