IT Services Specialist — End-User Tech & Support

SpaceX Super Intelligence; Seattle (WA); Presencial; USD 68.000 - 103.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

401(k) retirement plan

Disability insurance

Descripción de la vacante

SpaceXSI in Seattle is seeking an IT Services Specialist to join our on-site team. This full-time role delivers advanced technical guidance, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to maintain smooth technology operations.

The ideal candidate demonstrates problem-solving skills, strong technical background, and excellent customer service. Occasional after-hours on-call support is required.

Formación

• Associate or bachelor degree preferred; equivalent experience considered.
• 2–4 years in IT/helpdesk or related technical role.
• Strong knowledge of Windows, macOS, Office Suite and enterprise software.
• Troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server admin.
• Experience with IT service management tools (ServiceNow, Jira).
• Familiarity with virtualization (VMware, Hyper-V) and cloud services (Google Workspace, Microsoft 365).
• Certifications (CompTIA A+, Network+, ITIL) preferred.

Responsabilidades

• Provide second-line technical assistance for hardware, software, and network issues.
• Diagnose and resolve complex technical problems, including system crashes and network issues.
• Manage user accounts, permissions, and access controls (Active Directory).
• Assist with deployment, configuration, and maintenance of hardware and software applications.
• Monitor IT systems, perform patching, updates, and basic server administration.
• Document tickets and escalate unresolved issues to Level 3 experts.
• Contribute to IT knowledge base articles and self-service wikis.
• Support IT projects such as upgrades or migrations.
• Train Level 1 technicians and share best practices.
• Ensure compliance with IT policies and data protection.
• Provide onboarding and offboarding service support.

Conocimientos

Windows

macOS

Office 365

Networking

Servers

ITSM tools

ServiceNow

Jira

Virtualization

Cloud services

CompTIA A+

Security basics

Educación

Associate’s or Bachelor’s degree in IT/CS or related field

Herramientas

VMware

Hyper-V

Active Directory

Windows Server

Linux

Google Workspace

Microsoft 365

ServiceNow

Jira

Descripción del empleo

SpaceXSI in Seattle is seeking an IT Services Specialist to join our on-site team. This full-time role delivers advanced technical guidance, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to maintain smooth technology operations.

The ideal candidate demonstrates problem-solving skills, strong technical background, and excellent customer service. Occasional after-hours on-call support is required.