On-Site IT Support Technician, Logistics (24x7)

SPACE EXPLORATION TECHNOLOGIES CORP; Bastrop (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

SpaceX is seeking an IT Support Technician (Logistics) to manage on-site IT assets and deploy computer hardware across SpaceX facilities. You will support end-user devices, printers, and non-traditional networked machines, while collaborating with IT engineering teams to resolve complex issues.

This role demands strong customer service, excellent communication, and the ability to work in a fast-paced, mission-critical environment.

Qualifications

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.
• Experience supporting Mac iOS and Linux environments.
• Technical certifications (i.e. A+, Network+, MCSE).
• Working knowledge of audio-visual equipment.
• Excellent written, verbal and phone communications skills.

Responsibilities

• Manage on site inventory and the total lifecycle of IT assets.
• Procure, configure and deploy computer hardware and mobile cellular devices.
• Configure and troubleshoot desktop, label and large multifunction printers.
• Configure non-traditional network attached devices and interface with SpaceX infrastructure.
• Provide 1st and 2nd, and 3rd tier support to SpaceX employees.
• Troubleshoot software and hardware issues, in person and remotely.
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
• Network support and troubleshooting from device connectivity to VLAN configuration.
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

Skills

Microsoft technologies

Mac iOS

Linux

IT certifications

AV equipment

Customer service

Communication skills

Education

High school diploma

Job description

SpaceX is seeking an IT Support Technician (Logistics) to manage on-site IT assets and deploy computer hardware across SpaceX facilities. You will support end-user devices, printers, and non-traditional networked machines, while collaborating with IT engineering teams to resolve complex issues.

This role demands strong customer service, excellent communication, and the ability to work in a fast-paced, mission-critical environment.