Onsite IT Services Lead - Client-Facing

1063 Accenture Flex LLC Company; Houston (TX); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long-term disability

401(k)

Paid time off

Job summary

Accenture Flex is seeking an on-site IT support professional in Houston, TX, to lead and coordinate field services delivery, act as the client liaison, and provide day-to-day team direction across devices and end-user systems. Role emphasizes operational leadership, technical troubleshooting, and reliability in a fast-paced environment.

The position requires 6+ years in IT support and at least 1 year as a client liaison and team lead.

Qualifications

• A minimum of 6 years of experience in an IT support role.
• A minimum of 1 year of experience serving as the primary operational liaison with the client.
• A minimum of 1 year of experience providing day to day team direction and delivery oversight.
• High School Diploma or GED.

Responsibilities

• Operational and technical lead
• Coordinate Field Services delivery and participate in KT activities
• Serve as the primary operational liaison with the client
• Provide day to day team direction and delivery oversight
• Escalate risks and maintain accountability for service delivery
• Workplace and End User Support
• Support PCs, laptops, mobile devices, peripherals, and workplace equipment
• Assist with video conferencing systems, monitors, printers, phones, and projectors
• Install set up and maintain devices and standard software (Windows, Microsoft 365, iOS)
• Troubleshoot basic hardware software and connectivity issues
• Provide friendly customer focused support to end users
• Support walk up IT desks or kiosks when required
• Smart Hands and Infrastructure Support
• Provide smart hands support for servers network devices and site equipment under remote guidance
• Assist with cabling patching and basic rack activities
• Support simple PDU connections following instructions
• Help with basic router and switch installations
• Assist with datacenter related tasks and backup activities
• Asset and Service Management
• Update asset and CMDB records
• Handle tickets and requests in ITSM systems
• Support inventory management and spare parts handling
• Perform device decommissioning and disk wipe tasks
• Engineer will operate on a hub and spoke model providing onsite support to nearby sites within Houston, TX 5 days a week.

Education

High School Diploma or GED

Job description

Accenture Flex is seeking an on-site IT support professional in Houston, TX, to lead and coordinate field services delivery, act as the client liaison, and provide day-to-day team direction across devices and end-user systems. Role emphasizes operational leadership, technical troubleshooting, and reliability in a fast-paced environment.

The position requires 6+ years in IT support and at least 1 year as a client liaison and team lead.