Onsite Service Engineer Analyst 6473999

1063 Accenture Flex LLC Company; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Accenture Flex in Bartlesville, OK is seeking an on-site IT Support professional to install, configure, and troubleshoot devices and software for end users.

You will handle tickets, support video conferencing, maintain assets, and work with vendors in a hub-and-spoke model.

Qualifications

• Minimum 2 years IT support or similar role.
• Minimum 2 years of experience with technical troubleshooting.
• Driver’s License required.
• High School Diploma or GED.

Responsibilities

• Support PCs, laptops, mobile devices, and peripherals for end users.
• Install, set up, and maintain devices and standard software.
• Troubleshoot hardware, software, and connectivity issues.
• Handle tickets and requests in ITSM systems.

Skills

Customer-focused support

Strong communication

Team collaboration

Education

High School Diploma or GED

Tools

Windows OS

Microsoft 365

Networking basics

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

Workplace and End User Support Support PCs, laptops, mobile devices, peripherals, and workplace equipment Assist with video conferencing systems, monitors, printers, phones, and projectors Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS) Troubleshoot basic hardware, software, and connectivity issues Provide friendly, customer focused support to end users Support walkup IT desks or kiosks, when required Smart Hands and Infrastructure Support Provide smart hands support for servers, network devices, and site equipment under remote guidance Assist with cabling, patching, and basic rack activities Support simple PDU connections following instructions Help with basic router and switch installations Assist with datacenter related tasks and backup activities Asset and Service Management Update asset and CMDB records Handle tickets and requests in ITSM systems Support inventory management and spare parts handling Perform device decommissioning and disk wipe tasks Follow technical documentation and procedures Share feedback to help improve processes and work closely with other teams and vendors Engineer will operate on a Hub and spoke model, providing onsite support to nearby sites within the same city. This role requires 5 days a week on-site in Bartlesville, OK.

Basic Qualifications:

A minimum of 2 years of experience in IT support or a similar role A minimum of 2 years of experience with technical troubleshooting Driver’s License High School Diploma or GED

Preferred Qualifications: