Onsite IT Support Specialist — Austin

1000 Accenture LLP Company; Austin (TX); On-site; USD 22,000 - 39,000; Full time

Job summary

Accenture in Austin, TX is seeking an IT Technical Support Associate to keep technology running smoothly for both staff and events. You will join the Solution Bars mindset—advise, fix, train, create, innovate, and collaborate with speed and scale.

The role includes incident and service request management, asset handling, and delivering cost-efficient IT services. Strong communication with non-technical stakeholders is essential.

Qualifications

• Less than 1 year of experience with Customer Technical Support
• Less than 1 year of experience with Customer Experience Management.
• Less than 1 year of experience in Service Desk or Desktop Support
• Less than 1 year of experience working with ITIL software such as Service Now or Remedy
• Less than 1 year of experience hands on experience with Microsoft Windows 10, Windows 11, OSX and 0365 support

Responsibilities

• Operations Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives.
• Take ownership for individual customer interactions.
• Management of effective operational IT incident, problem and service requests, driving resolution and root cause analysis within SLA’s.
• Provision of IT support for events such as new joiner inductions, VIP meetings and videoconference events when required.
• Provision of IT support where needed for custom requests as directed.
• Ensure knowledge of product and services delivered from area of responsibility.

Skills

Customer Tech Support

Customer Experience

Service Desk

ITIL

Windows 10/11

Education

High School Diploma or GED

Tools

ServiceNow

Remedy

Job description

Accenture in Austin, TX is seeking an IT Technical Support Associate to keep technology running smoothly for both staff and events. You will join the Solution Bars mindset—advise, fix, train, create, innovate, and collaborate with speed and scale.

The role includes incident and service request management, asset handling, and delivering cost-efficient IT services. Strong communication with non-technical stakeholders is essential.