Onsite IT Systems & Support Lead – Houston

HighRadius; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

HighRadius is seeking an IT Systems & Support Administrator in Houston to deliver responsive IT assistance to U.S. employees, both in-office and remote.

You will manage hardware, software, and equipment lifecycle while partnering with India-based IT and Cybersecurity teams to support enterprise services and security initiatives. You will help onboard/offboard staff, maintain asset inventory, and ensure SLAs are met.

Qualifications

• Experience in IT support, systems administration, desktop support, or a similar corporate IT environment.
• Hands-on experience supporting employee technology, hardware, workstations, and conference room technology.
• Experience with Google Workspace administration and support, including Gmail, Drive, Meet, Groups, and user/access management.
• Experience with Microsoft 365, Windows, Active Directory, Entra ID/Azure AD, Intune, SSO/MFA, Zoom, and device management.
• Working knowledge of networking, endpoint management, and related IT infrastructure.
• Strong troubleshooting, communication, customer-service, and organizational skills.
• Ability to independently prioritize support needs and projects in a fast-paced environment while collaborating effectively across global and cross-functional teams.

Responsibilities

• Provide responsive technical support to U.S. employees.
• Troubleshoot hardware, software, connectivity, access, and other technology issues through resolution.
• Install, configure, maintain, and troubleshoot laptops, monitors, peripherals, and other IT equipment.
• Support employee onboarding/offboarding, including equipment, system access, and asset deployment/collection.
• Maintain IT inventory, documentation, and support requests in accordance with established processes and SLAs.
• Support Microsoft 365, Entra ID/Azure AD, Intune, Active Directory, SSO, MFA, device management, and related enterprise technologies.
• Partner with India-based IT and Cybersecurity teams on systems administration, security, access management, escalations, and global technology initiatives.
• Assist with endpoint, network, server, and other systems administration activities.
• Serve as a primary onsite IT resource for the Houston office, supporting workstations, conference rooms, shared technology, and other hands-on technical needs.
• Provide end-to-end technology support for onsite events and peak business periods, including Town Halls, leadership meetings, all-employee events, and office moves.

Skills

IT support

Troubleshooting

Customer service

Communication

Prioritization

Cross-functional collaboration

Tools

Google Workspace

Microsoft 365

Entra ID/Azure AD

Intune

Active Directory

SSO/MFA

Zoom

Windows OS

Device management

Job description

HighRadius is seeking an IT Systems & Support Administrator in Houston to deliver responsive IT assistance to U.S. employees, both in-office and remote.

You will manage hardware, software, and equipment lifecycle while partnering with India-based IT and Cybersecurity teams to support enterprise services and security initiatives. You will help onboard/offboard staff, maintain asset inventory, and ensure SLAs are met.