IT Support Lead — On-Site in Houston, Lead & Elevate

Cigna; Seattle (WA); On-site; USD 33,062 - 46,838; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Cigna in Houston, TX is seeking an IT Support Lead to oversee device management and the lifecycle of IT devices. The role focuses on leading the IT support team, handling escalations, and ensuring excellent service for internal and external customers.

The ideal candidate will have strong communication and leadership skills, a passion for technology, and the ability to drive process improvements within a hands-on, in-person environment.

Qualifications

• College degree preferred but not required; Business Administration or Technology Related fields preferred.
• Interest and desire to learn audiovisual field and technology is encouraged
• Excellent communication, presentation, and interpersonal skills
• Energy, enthusiasm, tenacity and the ability to drive activity
• Goal oriented, competitive, ambitious, and persuasive
• Excellent organizational and follow-through skills

Responsibilities

• Oversee the day-to-day operations of the IT support team
• Be the point of contact for technical escalations
• Provide support for internal and external customers
• Onboard all new technical support team members
• Ensure all customer inquiries and issues are solved correctly and promptly
• Review all technical support related processes and documentation for continuous improvement

Skills

Communication

Interpersonal skills

Enthusiasm for technology

Leadership

Education

College degree preferred or tech courses

Job description

Cigna in Houston, TX is seeking an IT Support Lead to oversee device management and the lifecycle of IT devices. The role focuses on leading the IT support team, handling escalations, and ensuring excellent service for internal and external customers.

The ideal candidate will have strong communication and leadership skills, a passion for technology, and the ability to drive process improvements within a hands-on, in-person environment.