Onsite IT Service Engineer for VA Support

Kentro; Bedford (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Education reimbursement

Job summary

Kentro is seeking a Customer Service Engineer to support VA-ESOM End Point and Operations Monitoring nationwide. The role requires diagnosing problems, guiding customers through fixes, and performing routine system admin tasks while maintaining logs.

Onsite work at Edith Nourse Rogers Memorial Veterans Hospital, Bedford, MA with remote capabilities as needed. The position emphasizes customer interaction, troubleshooting, and teamwork with travel for surge support.

Qualifications

• 2+ years of IT Technical Support, Help Desk or System Administration.
• Candidates must meet the physical requirements listed in the job description.

Responsibilities

• Support installation, maintenance, testing, and troubleshooting of computer systems and equipment.
• Deliver remote and desk-side technical support and respond to IT tickets.
• Assist in user account setup and networking tasks; compile reports.

Skills

Technical Support

Active listening

Customer service

Communication

Education

Bachelor’s degree in CS or related

Tools

ServiceNow

Active Directory

Windows OS

Job description

Kentro is seeking a Customer Service Engineer to support VA-ESOM End Point and Operations Monitoring nationwide. The role requires diagnosing problems, guiding customers through fixes, and performing routine system admin tasks while maintaining logs.

Onsite work at Edith Nourse Rogers Memorial Veterans Hospital, Bedford, MA with remote capabilities as needed. The position emphasizes customer interaction, troubleshooting, and teamwork with travel for surge support.