Onsite IT Service Engineer – Government VA

Kentro; Virginia, Northern (MN, KY); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

401k with employer match

Paid time off

Job summary

Kentro is hiring a Customer Service Engineer to support VA-ESOM End Point Support and Operations Monitoring for a nationwide program. The role emphasizes on-site and remote support for government staff and contractors, with duties spanning installation, maintenance, and diagnostic activities.

The position requires a Bachelor's degree or 8 years of related experience, 2+ years in IT support, and the ability to meet physical requirements. Salary ranges and travel expectations are defined.

Qualifications

• 2+ years of IT Technical Support, Help Desk or System Administration experience.
• Bachelor's degree or 8 years of related experience may substitute for education.
• Must meet physical requirements listed in job description.

Responsibilities

• Install, maintain, test, and troubleshoot computer systems and equipment.
• Deliver remote and desk-side technical support and handle IT support tickets.
• Set up and maintain user accounts and assist in network services.

Skills

IT Technical Support

Help Desk

System Administration

Active Listening

Clear Communication

Education

Bachelor's degree or 8 years related experience

Tools

Active Directory

ServiceNow

Windows OS

Microsoft Office

Job description

Kentro is hiring a Customer Service Engineer to support VA-ESOM End Point Support and Operations Monitoring for a nationwide program. The role emphasizes on-site and remote support for government staff and contractors, with duties spanning installation, maintenance, and diagnostic activities.

The position requires a Bachelor's degree or 8 years of related experience, 2+ years in IT support, and the ability to meet physical requirements. Salary ranges and travel expectations are defined.