VIP Desk-Side IT Repair Engineer

Worldwide TechServices, LLC; Bellingham (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Worldwide TechServices, LLC seeks a Customer Service Engineer to perform intermediate repair tasks in end-user computing environments such as PCs, desktops, laptops, tablets and printers. You will support VIP clients and handle IMAC activities with professional, client-facing service.

The role emphasizes strong communication, adherence to ITIL practices, and meeting service metrics while maintaining confidentiality and quality in every interaction.

Qualifications

• Technical school certification or equivalent experience in IT support.
• A+ certification is preferred but not mandatory.
• Familiarity with ITIL concepts and end-user computing environments.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities for end-user devices.
• Provide support to client identified VIPs.
• Responds to change management requests including installing new PC equipment and desk-side support.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet customer service satisfaction levels and related metrics.
• Proactively communicate with end-users and service desk about arrival times and repair status.
• Adheres to documented service operations policies and procedures.
• Other duties or certifications may be assigned.

Skills

Customer service

Communication

Desk-side support

End-user computing

Education

Technical school certification or equivalent experience

A+ certification desired

ITIL awareness

Job description

Worldwide TechServices, LLC seeks a Customer Service Engineer to perform intermediate repair tasks in end-user computing environments such as PCs, desktops, laptops, tablets and printers. You will support VIP clients and handle IMAC activities with professional, client-facing service.

The role emphasizes strong communication, adherence to ITIL practices, and meeting service metrics while maintaining confidentiality and quality in every interaction.