Onsite IT & Operations Support Specialist

Samsara Inc.; San Francisco (CA); On-site; USD 43,000 - 72,000; Full time

Job summary

Samsara is seeking an Onsite IT Specialist to join our IT Helpdesk at the San Francisco, CA headquarters. You will troubleshoot and assist users, manage onboarding, and maintain office tech assets to keep teams productive.

This in-office role requires 5 days per week on site, with responsibilities spanning hardware, access control, and collaborative infrastructure. Strong communication and onsite experience are essential.

Qualifications

• Minimum 2 years of help desk or technical support experience.
• Minimum 1 year of on-site IT support experience.
• Strong spoken and written communication skills.
• 8:00 a.m.–5:00 p.m. Pacific Time availability and occasional off-hours support.

Responsibilities

• Resolve tech problems for Samsara team at SFHQ and online.
• Manage a ticket queue and improve workflows.
• Onboard new hires, provisioning laptops and access.
• Support hardware recovery and asset management.
• Manage office endpoints (printers, laptops, conferencing equipment).
• Manage employee access to Samsara's cloud infrastructure.
• Deliver infrastructure projects and upgrades (network, SaaS rollouts, scripting).
• Document IT policies and procedures.
• Collaborate with adjacent teams for escalations.
• Drive operations to keep systems secure and productive.
• Deploy and manage systems for collaboration and productivity.
• Plan and integrate workplace tools and services.
• Champion Samsara's cultural principles.

Skills

Help desk experience

Onsite IT support

Basic networking

Strong communication

Time management

Education

College degree or 4 years relevant experience

Tools

Apple products knowledge

G Suite

Slack

Zoom

Okta

Zendesk/ServiceNow

Job description

Samsara is seeking an Onsite IT Specialist to join our IT Helpdesk at the San Francisco, CA headquarters. You will troubleshoot and assist users, manage onboarding, and maintain office tech assets to keep teams productive.

This in-office role requires 5 days per week on site, with responsibilities spanning hardware, access control, and collaborative infrastructure. Strong communication and onsite experience are essential.