Onsite IT Specialist: Helpdesk & Office Tech in SF

Candidate; San Francisco (CA); On-site; USD 43,000 - 72,000; Full time

Job summary

Samsara in San Francisco, CA is hiring an Onsite IT Specialist to join the IT Helpdesk. You will troubleshoot and support users, manage tickets, and provision laptops and access. This in-office role requires 5 days a week at the San Francisco headquarters.

You’ll collaborate with IT teams, maintain hardware and endpoints, and help protect our infrastructure while delivering excellent user service. Ideal candidates have 2+ years of help desk experience, a technical degree or equivalent, and

Qualifications

• Requires 2+ years of help desk or technical support experience.
• Minimum of 1 year of onsite IT support experience.
• Basic networking knowledge.
• Strong written and spoken communication skills.
• 8:00 a.m.–5:00 p.m. Pacific Time availability and occasional off-hours support.

Responsibilities

• Help the Samsara team both at our San Francisco headquarters and online to resolve their tech problems.
• Manage a ticket queue and seek opportunities to improve how we work.
• Complete new hire onboarding, including ordering and provisioning laptops and client peripherals and managing system access.
• Support hardware recovery and asset management.
• Manage office endpoints like printers, laptops, conferencing room equipment, and more. Manage employee access to Samsara’s cloud infrastructure.
• Work closely with IT Specialists to deliver infrastructure projects and upgrades, including network connectivity, security audits, new SaaS rollouts/integrations, scripting activities, etc.
• Document IT policies and procedures.
• Partner with adjacent tiers and teams for escalations and process enhancements.
• Drive core operations that keep the company secure and productive.
• Deploy and manage systems that foster collaboration and productivity at scale.
• Plan and integrate the tools and services which run our workplaces.
• Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices.

Skills

Help desk experience

Basic networking

Onsite support

Problem solving

Communication skills

Education

College degree in a technical program or 4 years relevant job experience

Tools

Zendesk

ServiceNow

Job description

Samsara in San Francisco, CA is hiring an Onsite IT Specialist to join the IT Helpdesk. You will troubleshoot and support users, manage tickets, and provision laptops and access. This in-office role requires 5 days a week at the San Francisco headquarters.

You’ll collaborate with IT teams, maintain hardware and endpoints, and help protect our infrastructure while delivering excellent user service. Ideal candidates have 2+ years of help desk experience, a technical degree or equivalent, and