Onsite IT & BizTech Support Specialist I

Samsara (nyse: Iot); United States; Remote; USD 52,000 - 65,000; Full time

Benefits offered by this job

Flexible working model

Professional development stipend

Health and parental leave plans

Job summary

Samsara is hiring an Onsite Business Technology Support Specialist I to join our IT team in the London office. You will troubleshoot and resolve tech problems, manage a ticket queue, and support onboarding, assets, and access for new hires.

You will work with IT specialists on infrastructure projects, document policies, and help keep our teams productive across offices. A technical degree or 2+ years of experience is expected, with 8:00–17:00 UK time availability and occasional after-hours

Qualifications

• Experience in a help desk or IT support role.
• Knowledge of basic networking concepts and security.
• Experience supporting Windows and macOS endpoints.

Responsibilities

• Help the Samsara team in the London office and online to resolve tech problems.
• Manage a ticket queue and identify process improvements.
• Onboard new hires, provisioning laptops and access to systems.
• Support hardware recovery and asset management.
• Manage office endpoints like printers and conferencing equipment.
• Collaborate with IT teams on infrastructure projects and integrations.
• Document IT policies and procedures.

Skills

Help desk

Customer service

Troubleshooting

Networking basics

Windows/macOS support

Education

Bachelor's degree or 4 years experience

Tools

Zendesk/ServiceNow

Office 365 / G Suite

Asset provisioning

Job description

Samsara is hiring an Onsite Business Technology Support Specialist I to join our IT team in the London office. You will troubleshoot and resolve tech problems, manage a ticket queue, and support onboarding, assets, and access for new hires.

You will work with IT specialists on infrastructure projects, document policies, and help keep our teams productive across offices. A technical degree or 2+ years of experience is expected, with 8:00–17:00 UK time availability and occasional after-hours