IT Support & Onboarding Specialist (On-site, SF)

depthfirst Inc.; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

depthfirst Inc. is seeking an IT Support Specialist to improve the everyday technology experience in San Francisco. You will help new hires get started, support the tools and devices employees rely on, and keep meetings and company events running smoothly.

You'll work closely with Security and People Operations to resolve issues, improve processes, and help our growing team stay productive. This on-site role supports a fast-growing security-focused software company.

Qualifications

• 2–3 years of IT support or desktop support experience.
• Troubleshooting macOS, apps, peripherals, and basic network connectivity.
• Experience with Google Workspace, Slack, and Zoom.
• Familiarity with conference-room AV equipment.
• Account provisioning, SSO, MFA, and device management basics.
• Strong communication and organized, with a patient approach.

Responsibilities

• Assist new hires with onboarding, preparing laptops, accounts, and applications.
• Support internal tools and devices, ensuring access and proper configuration.
• Serve as first point of contact for IT issues, escalating as needed.
• Set up and support AV for meetings and company events.
• Coordinate hardware purchasing, inventory, repairs, and replacements.
• Create and improve onboarding, access requests, and offboarding processes.

Skills

IT support

macOS troubleshooting

Communication

Organization

Problem solving

Onboarding support

Tools

Google Workspace

Slack

Zoom

AV setup

Job description

depthfirst Inc. is seeking an IT Support Specialist to improve the everyday technology experience in San Francisco. You will help new hires get started, support the tools and devices employees rely on, and keep meetings and company events running smoothly.

You'll work closely with Security and People Operations to resolve issues, improve processes, and help our growing team stay productive. This on-site role supports a fast-growing security-focused software company.