In-Office IT & Operations Support Specialist

Samsara

San Francisco (CA)

On-site

USD 70,000 - 110,000

Full time

3 days ago

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Job summary

Samsara is seeking an Onsite IT Specialist for our San Francisco headquarters to join the IT Helpdesk. You will troubleshoot, provision hardware, and manage access to our cloud infrastructure, supporting a hybrid of in-office and remote work.

This role focuses on incident resolution, onboarding, asset management, and collaboration tools at scale. Ideal candidates have IT help desk experience, basic networking knowledge, and strong communication skills, with availability PT business hours and

Qualifications

2+ years of help desk or technical support experience.
0
1 year of onsite IT experience.
Basic networking experience.
Strong spoken and written communication skills.
8:00 a.m.–5:00 p.m. PT availability with occasional off-hours support.

Responsibilities

Resolve tech problems for the Samsara team at SF HQ and online.
Manage ticket queue and improve workflows.
Complete onboarding including provisioning laptops and access.
Support hardware recovery and asset management.
Manage office endpoints (printers, laptops, room equipment) and access to Samsara’s cloud infrastructure.
Collaborate with IT Specialists on infrastructure projects and upgrades.
Document IT policies and procedures.
Partner with adjacent tiers for escalations and process improvements.
Drive core operations to keep the company secure and productive.
Deploy and manage systems for collaboration and productivity at scale.
Plan and integrate tools and services for workplaces.
Champion Samsara’s cultural principles in a scalable global environment.