IT Support Engineer — SF Onsite & Endpoint Specialist

Socure; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Socure is seeking an IT Support Engineer to be the face of IT for our San Francisco office, resolving macOS and Windows issues, maintaining collaboration tools, and handling AV and device lifecycles. You will work largely independently and contribute documentation to prevent recurring issues.

You will be onsite three days a week, with remote support for the global workforce. This role emphasizes security, clear communication, and the ability to uplift processes through automation.

Qualifications

• 2-4 years of hands-on IT support in a corporate or SaaS environment.
• Working proficiency in macOS and Windows troubleshooting, imaging/enrollment, disk encryption, and common applications.
• Experience with an MDM platform (Jamf, Intune, or similar).
• Familiarity with Okta and Google Workspace administration at the support level.
• Working knowledge of Slack and Zoom administration or end-user support.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Clear written and verbal communication; ability to explain technical issues to non-technical colleagues.

Responsibilities

• Resolve requests and incidents end to end for hardware, software, access, and collaboration issues, meeting SLAs.
• Provide deskside and remote support for employees at all levels, including executives, in the SF office and remotely for distributed teams.
• Manage endpoints: provisioning, enrolling, deploying, repairing, and retiring macOS and peripherals via MDM (Jamf/Intune).
• Support identity and access tasks for Okta and Google Workspace: MFA, lockouts, access, permissions.
• Troubleshoot Google Workspace, Slack, and Zoom for end users and escalate platform-level issues with clear detail.
• Run office technology: maintain conference room AV, Wi‑Fi/wired networks, and coordinate escalations.
• Track hardware inventory across lifecycle from procurement to disposal.
• Improve the system by writing knowledge-base articles and automating repetitive work.

Skills

macOS troubleshooting

Windows troubleshooting

MDM (Jamf/Intune)

Okta administration

Google Workspace administration

Slack/Zoom administration

Networking basics

Security best practices

Onsite support

End-user support

Tools

Jamf

Intune

Google Workspace

Zoom

Slack

Okta

Jira Service Management

Job description

Socure is seeking an IT Support Engineer to be the face of IT for our San Francisco office, resolving macOS and Windows issues, maintaining collaboration tools, and handling AV and device lifecycles. You will work largely independently and contribute documentation to prevent recurring issues.

You will be onsite three days a week, with remote support for the global workforce. This role emphasizes security, clear communication, and the ability to uplift processes through automation.