Onsite IT Help Desk Technician – Windows & M365

TEKsystems

Menasha (WI)

On-site

USD 57,308,000 - 74,501,000

Full time

4 days ago

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Job summary

TEKsystems in Menasha, WI is seeking a contract Help Desk Technician to deliver first-level technical support for end users. You will troubleshoot Windows, Microsoft 365, AD, hardware, and peripherals, while logging and managing incidents in the ITSM system.

You will prioritize requests, follow documented procedures, and escalate when needed, maintaining ticket notes and ensuring timely resolutions. This onsite role emphasizes strong customer service and reliable attendance in a fast-paced

Qualifications

Experience supporting Windows operating systems in an enterprise environment.
Working knowledge of Microsoft 365, Active Directory, desktop hardware, and common peripherals.
Experience utilizing an ITSM or ticketing platform to manage incidents and service requests.
Excellent customer service, written and verbal communication abilities.
Ability to manage multiple priorities in a fast-paced support environment.

Responsibilities

Provide first-level technical support for end users via phone, email, chat, and ticketing systems.
Troubleshoot and resolve issues related to Windows OS, Microsoft 365, AD, hardware, and peripherals.
Log, track, update, and manage incidents and service requests in the ITSM system.
Prioritize and triage multiple requests while meeting service levels.
Follow documented support processes and knowledge base articles.
Escalate complex issues with thorough documentation.
Maintain detailed ticket notes and resolution documentation.
Deliver excellent customer service through professional communication.
Monitor ticket queues to ensure prompt response and resolution.
Maintain dependable attendance and adherence to schedules.