Hybrid IT Help Desk Technician — Service & Access

TEKsystems; Madison (WI); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

Health Spending Account (HSA)

Transit benefits

Employee Assistance Program

Time Off/Leave (PTO)

Job summary

TEKsystems in Madison, WI is seeking a tech-minded, customer-focused professional to join a collaborative IT support team. You will deliver Tier 1–2 support, troubleshoot issues, and help employees access needed tools and systems from a hybrid work location.

The ideal candidate has 1+ year experience with digital tools and 6+ months in customer service, plus a history of working well in teams. This contract position offers comprehensive benefits and the chance to grow technical skills.

Qualifications

• 1 year or more experience with digital tools, systems, or platforms, plus willingness to learn new technologies.
• At least 6 months of customer service or client-facing experience with a track record of resolving issues.
• At least 6 months in a collaborative team environment contributing toward shared goals.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for internal employees.
• Troubleshoot hardware, software, account, and access-related issues.
• Manage, deploy, configure, and support computers and related equipment.
• Assist users with application access and authentication requests.
• Collaborate with team members to resolve technical challenges efficiently.
• Maintain a high level of customer service for a diverse user base.

Skills

Digital tools

Customer service

Team collaboration

Job description

TEKsystems in Madison, WI is seeking a tech-minded, customer-focused professional to join a collaborative IT support team. You will deliver Tier 1–2 support, troubleshoot issues, and help employees access needed tools and systems from a hybrid work location.

The ideal candidate has 1+ year experience with digital tools and 6+ months in customer service, plus a history of working well in teams. This contract position offers comprehensive benefits and the chance to grow technical skills.