Onsite Help Desk Analyst – AD & M365 Specialist

TEKsystems; Memphis (TN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Time Off/Leave

Job summary

TEKsystems in Memphis, TN seeks a Help Desk Analyst to provide technical support for Microsoft 365, Active Directory, and desktop technology in a fast-paced IT environment.

The ideal candidate will troubleshoot issues remotely, document steps, and deliver excellent customer service while guiding non-technical users to solutions. This contract role requires strong troubleshooting and enterprise-user experience, with escalation to appropriate teams when needed.

Qualifications

• Experience administering Active Directory.
• Experience with Bomgar, TeamViewer, or Remote Desktop.
• Experience diagnosing, troubleshooting, and resolving Microsoft 365, Outlook, Teams, OneDrive.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication.

Responsibilities

• Provide Tier 1 and Tier 2 support via phone, email, chat, and remote sessions.
• Create, modify, and manage Active Directory user accounts.
• Perform password resets, account unlocks, group membership updates, and basic Group Policy support.
• Troubleshoot and resolve Microsoft 365 issues, including Outlook, Teams, OneDrive, and Office apps.
• Utilize remote support tools such as Bomgar, TeamViewer, or similar solutions to diagnose and resolve end-user issues.
• Document incidents, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex technical issues to appropriate support teams when necessary.
• Provide excellent customer service while communicating technical solutions to non-technical users.
• Follow established support procedures and SLAs.
• Contribute to knowledge base documentation and process improvements.

Skills

Active Directory

Microsoft 365

Remote support

Customer service

Troubleshooting

Communication

Tools

Bomgar

TeamViewer

Remote Desktop

Job description

TEKsystems in Memphis, TN seeks a Help Desk Analyst to provide technical support for Microsoft 365, Active Directory, and desktop technology in a fast-paced IT environment.

The ideal candidate will troubleshoot issues remotely, document steps, and deliver excellent customer service while guiding non-technical users to solutions. This contract role requires strong troubleshooting and enterprise-user experience, with escalation to appropriate teams when needed.