IT Help Desk Analyst I

TEKsystems; Menasha (WI); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a motivated Service Desk Technician for a contract position based in Menasha, WI. You will be the first point of contact, delivering hands-on technical support and a strong customer experience while resolving issues efficiently.

You'll handle Windows and Microsoft 365 issues, document incidents in the ticketing system, and escalate complex problems when needed, all while communicating clearly with both technical and non-technical users in a fast-paced environment.

Qualifications

• 1+ year of experience in customer service, help desk, or service desk roles.
• Working knowledge of Microsoft 365 applications and basic networking concepts.
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to stay organized and manage multiple priorities in a fast-paced environment.
• Positive attitude and passion for helping people with technology.

Responsibilities

• Serve as the first line of support for end users experiencing technical issues.
• Respond to support requests via phone, chat, email, and ticketing systems.
• Troubleshoot hardware, software, Microsoft 365, network, and connectivity issues.
• Document incidents, resolutions, and customer interactions within the ticketing system.
• Escalate complex issues to higher-level support teams when needed.
• Follow up with users to ensure issues are fully resolved and customer satisfaction is achieved.
• Clearly communicate solutions and technical information to both technical and non-technical users.
• Support technology rollouts, upgrades, and special projects as needed.

Skills

Customer service

Technical support

Microsoft 365

Troubleshooting

Communication

Multitasking

Tools

Ticketing system

Job description

TEKsystems is seeking a motivated Service Desk Technician for a contract position based in Menasha, WI. You will be the first point of contact, delivering hands-on technical support and a strong customer experience while resolving issues efficiently.

You'll handle Windows and Microsoft 365 issues, document incidents in the ticketing system, and escalate complex problems when needed, all while communicating clearly with both technical and non-technical users in a fast-paced environment.