Helpdesk Technician – Windows & O365 Support (Onsite)

TEKsystems; Columbia (MD); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Job summary

TEKsystems is seeking a Helpdesk Technician to join the IT Operations team in Columbia, MD. The role handles 10-30 tickets daily, with support that can be in person or remote. Typical duties include AD, Windows OS, and O365 troubleshooting, and documenting resolutions in Track-IT.

This contract position offers an onsite work environment in Columbia, MD, with benefits and a 37.5-hour work week. Applications close Aug 21, 2026.

Responsibilities

• Reset passwords and review group memberships in Active Directory.
• Troubleshoot Windows OS: printer, network, file shares, updates, malware scanning, and hardware imaging.
• Troubleshoot O365 access issues and document requirements; escalate where appropriate.
• Document tickets in Track-IT and keep knowledge articles up to date.

Tools

Active Directory

Windows OS

O365

Track-IT

Job description

TEKsystems is seeking a Helpdesk Technician to join the IT Operations team in Columbia, MD. The role handles 10-30 tickets daily, with support that can be in person or remote. Typical duties include AD, Windows OS, and O365 troubleshooting, and documenting resolutions in Track-IT.

This contract position offers an onsite work environment in Columbia, MD, with benefits and a 37.5-hour work week. Applications close Aug 21, 2026.