Onsite IT Help Desk Technician - VIP Support

BC Tech Pro; Chandler (AZ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k

Job summary

BC Tech Pro in Chandler, AZ is seeking an intermediate IT hardware repair technician for onsite support of end-user computing devices including PCs, laptops, tablets and printers. The role is full-time onsite with benefits such as health, dental, vision and a 401k.

You will perform basic to moderate repair and troubleshooting, support VIP clients, handle IMAC tasks, and ensure high customer satisfaction while following ITIL-based procedures.

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provides support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Skills

Communication

Customer-facing

Interpersonal skills

Written communication

Oral communication

Attention to detail

Weight handling

Education

Technical school certification

A+ certification

ITIL certifications

Job description

BC Tech Pro in Chandler, AZ is seeking an intermediate IT hardware repair technician for onsite support of end-user computing devices including PCs, laptops, tablets and printers. The role is full-time onsite with benefits such as health, dental, vision and a 401k.

You will perform basic to moderate repair and troubleshooting, support VIP clients, handle IMAC tasks, and ensure high customer satisfaction while following ITIL-based procedures.