Onsite IT Help Desk Specialist | Windows & Microsoft 365

Applied-Optoelectronics-Inc; Pearland (TX); Vor Ort; USD 42.000 - 58.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision plans

401(k) matching

PTO policy

Relocation packages

Zusammenfassung

Applied Optoelectronics, Inc. is seeking an IT Help Desk Specialist to be the first line of assistance for onsite employees in Sugar Land or Pearland, TX. The role focuses on hands-on hardware support, Windows 11/10, MS 365 troubleshooting, and account administration while collaborating with colleagues.

The ideal candidate has 1–3 years of IT help desk experience, strong communication skills, and a customer‑oriented approach. This is a full‑time, on‑site position with standard daytime hours.

Qualifikationen

• 1–3 years IT help desk or desktop support experience.
• Troubleshoot Windows OS and core MS 365 apps (Outlook, Teams, Excel).
• Familiar with AD and Microsoft Entra ID account administration.
• Basic hardware, Wi‑Fi/Ethernet, and VPN troubleshooting.

Aufgaben

• Provide timely, customer-focused technical support onsite, over the phone, and via ticketing system.
• Install, configure, troubleshoot Windows laptops/desktops and peripherals.
• Troubleshoot MS 365 apps issues (Outlook, Teams, Excel) and guide users to solutions.
• Manage user accounts in AD and Entra ID; perform password resets and access troubleshooting.
• Handle tickets from intake to resolution; document steps and escalate as needed.
• Prepare workstations for new hires; ensure readiness of PCs, monitors, docking stations, printers, and desk phones.
• Coordinate network issues with IT team; assist with basic Wi‑Fi, VPN, and connectivity.

Kenntnisse

Windows OS

Microsoft 365

Active Directory

Entra ID

Hardware basics

Wi‑Fi/VPN

Customer service

Documentation

Ticketing system

Ausbildung

IT degree or coursework

Tools

Active Directory

Microsoft Entra ID

VPN

Jobbeschreibung

Applied Optoelectronics, Inc. is seeking an IT Help Desk Specialist to be the first line of assistance for onsite employees in Sugar Land or Pearland, TX. The role focuses on hands-on hardware support, Windows 11/10, MS 365 troubleshooting, and account administration while collaborating with colleagues.

The ideal candidate has 1–3 years of IT help desk experience, strong communication skills, and a customer‑oriented approach. This is a full‑time, on‑site position with standard daytime hours.