Help Desk Specialist — Windows, Teams & IT Support

Indigo IT, LLC; Washington (District of Columbia); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) with company match

PTO and Paid holidays

Education assistance

In-house training programs

Job summary

Indigo IT, LLC, a Washington, DC-based IT services provider, seeks a Help Desk Specialist to join an enterprise IT support team. The role focuses on remote and deskside end-user support, ticket ownership, and troubleshooting to ensure timely incident resolution.

Responsibilities include supporting Microsoft Windows 10, Office 365, Teams, and VoIP, plus basic A/V and peripheral device maintenance. Candidates must be able to obtain a Public Trust clearance and work a 10am–7pm schedule.

Qualifications

• 3+ years' experience in a service desk, call center, or other support role providing problem resolution of systems and services
• Must possess strong communication skills to explain technical situations, present information, and provide training
• Knowledge of the Microsoft Office Suite, including MS Teams, and desktop applications required
• Requires proficiency with PC hardware, standard software, and specialized applications
• Must be able to obtain and maintain a Public Trust clearance
• Must be able to accommodate a 10am-7pm shift

Responsibilities

• Provide personalized remote, and when needed, one-on-one deskside support
• Provide full ownership of tickets assigned to the Help Desk, including creating, updating, escalating, tracking, auditing, reporting, resolution, problem triage, end user-authorized closure, and troubleshooting on incidents, work orders, and problem tickets
• Provide basic support for audio/visual (A/V) and expedited break/fix of monitors and web cams in conference rooms
• Provide support for Microsoft Teams as well as teleconferencing, monitors and web cams on end users desks
• Provide basic support for voice over IP (VoIP) telephones
• Perform basic preventative maintenance on network printers to ensure optimal performance
• Perform basic photo copier support (e.g., paper jams, simple operating malfunctions and end user operating assistance such as faxing, printing, OCR scanning)
• Coordinate and manage installation, configuration, and removal of standard software and images on authorized hardware
• Ability to support relocation of employees and contractors during office moves
• Conducts technical refreshes of hardware and mobile devices
• Mobile device and remote access support includes VPN and Citrix
• Perform new employee/contractor orientation and asset issuance with introductions and references
• Perform asset and records management and prepare IT assets for disposal

Skills

Windows 10

Office 365

MS Teams

iPhones/iPads

VoIP

ServiceNow

Active Directory

Remote access

Virtual desktops

Education

A+ Certification

Dell Certified Technician Certification

Tools

ServiceNow

Active Directory

Job description

Indigo IT, LLC, a Washington, DC-based IT services provider, seeks a Help Desk Specialist to join an enterprise IT support team. The role focuses on remote and deskside end-user support, ticket ownership, and troubleshooting to ensure timely incident resolution.

Responsibilities include supporting Microsoft Windows 10, Office 365, Teams, and VoIP, plus basic A/V and peripheral device maintenance. Candidates must be able to obtain a Public Trust clearance and work a 10am–7pm schedule.