Information Technology Help Desk Support

Resolve Tech Solutions; Houston (TX); On-site; USD 34,440 - 41,328; Full time

Job summary

Resolve Tech Solutions is looking for a Support Center Specialist in Houston, TX. This onsite position will require you to provide Tier 1 technical support, troubleshoot various IT issues, and ensure a high level of customer satisfaction.

The ideal candidate should have 1-2 years of IT support experience and a basic understanding of networking. This is a contract-to-hire role, fully onsite.

Qualifications

• 1–2 years of IT support experience, preferably phone-based.
• Basic understanding of networking concepts.
• Strong communication skills.

Responsibilities

• Provide Tier 1 technical support for hardware and software.
• Troubleshoot connectivity issues for users.
• Log and document all support incidents accurately.

Skills

IT support experience

Network troubleshooting

Communication skills

Collaboration

Job description

Contract-to-Hire | Onsite – Houston, TX 77064

Pay: $25–$30/HR

We are seeking a motivated Support Center Specialist to join a fast-paced IT support team. This role serves as the first point of contact for end users, providing technical assistance across hardware, software, network, and connectivity issues. If you enjoy troubleshooting, helping users, and working in a collaborative IT environment, this is a great opportunity to grow your technical career.

This position is contract-to-hire and fully onsite (5 days/week) in Houston, TX.

What You’ll Do

• Provide Tier 1 technical support via phone and email
• Troubleshoot and resolve issues involving hardware, software, networking, printers, and connectivity
• Support user access issues, VPN/Citrix remote connectivity, and basic system administration tasks
• Install, configure, and update software applications as needed
• Accurately log, track, and document all incidents in the ticketing system
• Escalate complex issues to Tier 2/3 teams when appropriate
• Follow up with users to ensure issues are fully resolved
• Assist with IT projects including deployments, upgrades, and testing
• Maintain and contribute to internal knowledge base documentation
• Collaborate with IT team members to improve processes and service delivery

What We’re Looking For

• 1–2 years of IT support / help desk experience (phone-based support preferred)
• Basic understanding of networking (LAN/WAN, connectivity troubleshooting)
• Experience supporting remote users (VPN, Citrix, or similar tools)
• Strong communication skills and professional phone/email etiquette
• Ability to work in a fast-paced, high-volume support environment
• HDI/STI certification is a plus
• Onsite role in Houston, TX (77064)
• Must be open to after-hours, weekend, or holiday support rotation as needed
• Team-oriented environment with opportunities to grow into higher-level IT roles