Onsite IT Help Desk Analyst — Laptop & OS Support (Contract)

Ascendion; Basking Ridge (NJ); On-site; USD 34,440 - 61,992; Full time

Benefits offered by this job

Competitive salary and benefits

Growth and learning opportunities

Supportive and collaborative team environment

Job summary

A leading technology solutions provider in Basking Ridge, NJ is seeking an Associate Help Desk Support Analyst. You will provide first-line support for laptop hardware and software issues, troubleshoot, configure, and reimage laptops, and assist users both remotely and onsite. Ideal candidates have 2–3 years of experience in technical support, with a strong knowledge of Windows and macOS environments. Competitive salary and benefits are offered.

Qualifications

• 2–3 years of experience in technical support or IT help desk roles.
• Basic technical knowledge of both Windows and macOS operating systems.
• Experience configuring and reimaging laptops.

Responsibilities

• Troubleshoot and resolve laptop hardware and software issues.
• Configure and reimage laptops as needed.
• Provide both remote and in-person technical support.

Skills

Troubleshooting

Technical support

Windows operating system

macOS operating system

Communication skills

Education

High School Diploma

Tools

Microsoft Outlook

Office 365

Ticketing systems (e.g., ServiceNow, Jira)

Job description

A leading technology solutions provider in Basking Ridge, NJ is seeking an Associate Help Desk Support Analyst. You will provide first-line support for laptop hardware and software issues, troubleshoot, configure, and reimage laptops, and assist users both remotely and onsite. Ideal candidates have 2–3 years of experience in technical support, with a strong knowledge of Windows and macOS environments. Competitive salary and benefits are offered.