Associate Help Desk Support Analyst- Contract

Ascendion; Basking Ridge (NJ); On-site; USD 34,440 - 61,992; Full time

Benefits offered by this job

Competitive salary and benefits

Growth and learning opportunities

Supportive and collaborative team environment

Job summary

A leading technology solutions provider in Basking Ridge, NJ is seeking an Associate Help Desk Support Analyst. You will provide first-line support for laptop hardware and software issues, troubleshoot, configure, and reimage laptops, and assist users both remotely and onsite. Ideal candidates have 2–3 years of experience in technical support, with a strong knowledge of Windows and macOS environments. Competitive salary and benefits are offered.

Qualifications

• 2–3 years of experience in technical support or IT help desk roles.
• Basic technical knowledge of both Windows and macOS operating systems.
• Experience configuring and reimaging laptops.

Responsibilities

• Troubleshoot and resolve laptop hardware and software issues.
• Configure and reimage laptops as needed.
• Provide both remote and in-person technical support.

Skills

Troubleshooting

Technical support

Windows operating system

macOS operating system

Communication skills

Education

High School Diploma

Tools

Microsoft Outlook

Office 365

Ticketing systems (e.g., ServiceNow, Jira)

Job description

Associate Help Desk Support Analyst (Contract)

This range is provided by Ascendion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $45.00/hr

Job Title: Associate Help Desk Support Analyst

Location: Basking Ridge, NJ (Onsite – 5 Days/Week)

Company: Ascendion

Job Type: Contract to hire

About Ascendion

At Ascendion, we focus on creating transformative technology solutions for our clients. Our team is passionate about innovation, reliability, and customer-focused IT services. We are currently seeking an Associate Help Desk Support Analyst to join our team onsite in Basking Ridge, NJ.

Job Summary

The Associate Help Desk Support Analyst will be responsible for providing first-line support for laptop hardware and software issues. This includes troubleshooting, configuring, and reimaging laptops, as well as resolving sound and connectivity problems. The ideal candidate will have experience supporting both Windows and macOS environments and will be comfortable providing both remote and onsite support.

Key Responsibilities

• Troubleshoot and resolve laptop hardware and software issues.
• Configure and reimage laptops as needed.
• Diagnose and fix sound-related problems on devices.
• Provide both remote and in-person technical support to users.
• Work with ticketing systems to document and track support requests.
• Ensure timely and professional communication with end-users.
• Collaborate with other IT staff to maintain high support standards.

Qualifications

Required:

• Must be able to work onsite in Basking Ridge, NJ 5 days a week.
• 2–3 years of experience in technical support or IT help desk roles.
• Basic technical knowledge of both Windows and macOS operating systems.
• Experience configuring and reimaging laptops.
• Experience with password reset.
• Familiarity with Microsoft Outlook and general Office 365 applications.
• Understanding of IT support principles and troubleshooting practices.
• Awareness of common ticketing systems (e.g., ServiceNow, Jira).
• Strong verbal and written communication skills.
• High School Diploma required.

Preferred:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Industry certifications (e.g., CompTIA A+, Microsoft Certified).

Why Join Ascendion?

• Competitive salary and benefits
• Growth and learning opportunities
• Supportive and collaborative team environment

Apply today to be part of a forward-thinking IT team at Ascendion!

Seniority level

Associate

Employment type

Contract

Job function

Information Technology