Onsite IT Help Desk Analyst – Newark (5 Days/Week)

JSR Tech Consulting; Newark (NJ); On-site; USD 42,705 - 44,083; Full time

Job summary

A major financial company is seeking a Help Desk Associate in Newark, NJ. This role serves as the first point of contact for technical support, providing efficient assistance to users and managing IT incidents. Key responsibilities include troubleshooting, installing applications, and maintaining hardware. Candidates should have knowledge of Microsoft Office, excellent communication skills, and a customer-focused attitude. Payrate is between $31 and $32 per hour.

Qualifications

• Collaborative work within a close-knit team.
• Ability to quickly learn new systems and technologies.
• Flexibility to work weekends and outside standard business hours.

Responsibilities

• Serve as the first point of contact for technical support.
• Document all issues in the incident management system.
• Troubleshoot and escalate technical issues as needed.
• Install and upgrade desktop applications.
• Manage hardware and peripherals inventory.
• Support office moves and set up user workspaces.

Skills

Knowledge in Microsoft Office Suite products (Outlook, Excel, Word)

Proficient with Microsoft Teams

Basic knowledge in virtual desktop and VMWare infrastructure

Strong technical aptitude

Customer-focused attitude

Outstanding verbal and written communication skills

Job description

A major financial company is seeking a Help Desk Associate in Newark, NJ. This role serves as the first point of contact for technical support, providing efficient assistance to users and managing IT incidents. Key responsibilities include troubleshooting, installing applications, and maintaining hardware. Candidates should have knowledge of Microsoft Office, excellent communication skills, and a customer-focused attitude. Payrate is between $31 and $32 per hour.