Cloud IT Help Desk Specialist

IT Vortex; Paramus (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Opportunity to work with cutting-edge cloud and security technologies

Career growth in a fast-growing cloud solutions company

Collaborative team culture

Job summary

A leading provider of IT services in Paramus, NJ is seeking an experienced IT Help Desk Technician to join their onsite team. You will troubleshoot hardware, software, and network issues while providing excellent customer service. The ideal candidate will have 2-4 years of experience in a technical support role and a strong knowledge of IT systems. This full-time position offers opportunities for career growth in a collaborative environment.

Qualifications

• 2–4 years of IT help desk or technical support experience.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking fundamentals.
• Hands-on experience with enterprise IT systems preferred.

Responsibilities

• Serve as the primary contact for IT support requests.
• Troubleshoot issues related to VMware and Nutanix.
• Configure and support networking equipment.

Skills

Strong problem-solving skills

Excellent communication skills

Education

Relevant certifications (CompTIA A+, Network+, Security+, VMware, Cisco CCNA)

Tools

VMware

Nutanix

Fortinet

Cisco

Veeam

Job description

A leading provider of IT services in Paramus, NJ is seeking an experienced IT Help Desk Technician to join their onsite team. You will troubleshoot hardware, software, and network issues while providing excellent customer service. The ideal candidate will have 2-4 years of experience in a technical support role and a strong knowledge of IT systems. This full-time position offers opportunities for career growth in a collaborative environment.