On-Site IT Support Technician

Foxys IT Services; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT support company in New York seeks a Desk Side Support professional responsible for providing on-site technical support to end users. This role includes troubleshooting hardware, software, and basic networking issues, acting as the first point of contact for in-person IT support. Candidates should have prior experience in IT support with knowledge of Windows OS and strong customer service skills. The position offers an opportunity to engage directly with users while ensuring high-quality service delivery.

Qualifications

• Previous experience in Desk Side Support or IT Support.
• Basic knowledge of Windows OS and common applications.
• Ability to work independently in an on-site environment.

Responsibilities

• Provide on-site technical support for end users.
• Troubleshoot hardware and software issues.
• Log and update tickets in the service management system.

Skills

Hardware troubleshooting

Customer service

Windows operating systems

Active Directory

Office 365

Job description

A leading IT support company in New York seeks a Desk Side Support professional responsible for providing on-site technical support to end users. This role includes troubleshooting hardware, software, and basic networking issues, acting as the first point of contact for in-person IT support. Candidates should have prior experience in IT support with knowledge of Windows OS and strong customer service skills. The position offers an opportunity to engage directly with users while ensuring high-quality service delivery.