Remote IT Service Desk Analyst - Entry Level

INSPYR Solutions; East Rutherford (NJ); Hybrid; USD 40,622 - 48,657; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) retirement plan

Competitive pay

Job summary

A technology solutions provider is seeking an entry-level Service Desk Analyst to provide first-level IT support. This remote role requires occasional onsite visits in East Rutherford, NJ. Candidates should have 1-3 years of Service Desk experience and proficiency in MS Office. The job offers competitive compensation of $4,000/month along with benefits such as comprehensive medical coverage and a 401(k).

Qualifications

• 1-3 years of prior Service Desk experience with incident ticketing and event monitoring.
• Proficiency with MS Office (Word, Excel, Outlook, PowerPoint).
• Strong critical thinking and professional communication skills (written and verbal).

Responsibilities

• Provide first-level support for incidents and service requests.
• Monitor alert consoles and follow documented instructions.
• Create, update, and manage lifecycle of incident tickets.

Skills

Prior Service Desk experience

Proficiency with MS Office

Critical thinking skills

Professional communication skills

Education

ITIL Foundation Certification preferred

Job description

A technology solutions provider is seeking an entry-level Service Desk Analyst to provide first-level IT support. This remote role requires occasional onsite visits in East Rutherford, NJ. Candidates should have 1-3 years of Service Desk experience and proficiency in MS Office. The job offers competitive compensation of $4,000/month along with benefits such as comprehensive medical coverage and a 401(k).