Onsite IT Field Support Technician — 25% Travel

NCI; Mount Laurel Township (NJ); On-site; USD 57,000 - 83,000; Full time

Job summary

Empower AI seeks a Field Support Technician - Onsite Anchor to act as the on-site IT decision-maker for regional and field locations. The role requires independent analysis of escalated incidents, remote coordination with Tier II/III teams, and STIG-compliant workstation provisioning.

Travel up to 25% within the assigned region; must hold U.S. citizenship and security clearances as dictated by mission needs. The position is salaried and on-site in Mount Laurel, NJ.

Qualifications

• U.S. Citizenship required.
• Active Secret Clearance (TS/SCI eligibility after start) may be required by mission needs.
• Experience in desktop support or field service and basic networking.

Responsibilities

• Serve as on-site IT decision-maker for regional locations and escalate appropriately.
• Determine local versus remote resolution paths and coordinate with remote teams.
• Configure and refresh site workstations with STIG-compliant images and tools.
• Assess and resolve printer, mobile device, and conference room equipment issues.
• Document resolutions and site procedures for reuse and audit.

Skills

Desktop support

Customer service

Independent worker

Problem solving

Communication

Education

Bachelor's degree

Tools

ServiceNow

MECM/SCCM

Intune

BitLocker

VTC/VoIP

Job description

Empower AI seeks a Field Support Technician - Onsite Anchor to act as the on-site IT decision-maker for regional and field locations. The role requires independent analysis of escalated incidents, remote coordination with Tier II/III teams, and STIG-compliant workstation provisioning.

Travel up to 25% within the assigned region; must hold U.S. citizenship and security clearances as dictated by mission needs. The position is salaried and on-site in Mount Laurel, NJ.