Onsite Field IT Technician – DoD Contract

NCI; Phoenix (AZ); On-site; USD 57,000 - 83,000; Full time

Job summary

Empower AI in Phoenix, AZ seeks a Field Support Technician - Onsite Anchor to serve as the on-site IT decision-maker for regional locations. You will analyze escalated issues across desktops, printers, mobile devices, and network connectivity, determine root cause, and coordinate with remote teams for resolution.

This is a salaried, exempt role requiring independence and judgment. You will travel up to 25% within the region, maintain STIG-compliant images, manage asset records, and support

Qualifications

• US citizenship and applicable security clearances required.
• Bachelor's degree (or equivalent) and related IT experience.
• Experience with desktop support, field service, or IT hardware.

Responsibilities

• Serve as on-site IT decision-maker for regional locations and coordinate remote resolutions.
• Deploy and refresh site workstations using STIG-compliant images.
• Diagnose incidents involving desktops, printers, mobile devices and network connectivity.
• Coordinate with vendors and engineering for escalation and repair.
• Maintain asset records and perform lifecycle actions as needed.

Skills

U.S. Citizen

Secret Clearance

IAT Level I

Independent thinking

Windows OS

Networking basics

Travel readiness

Customer service

Education

Bachelor's degree or equivalent

Tools

MECM/SCCM

Intune

BitLocker

Imaging tools

Job description

Empower AI in Phoenix, AZ seeks a Field Support Technician - Onsite Anchor to serve as the on-site IT decision-maker for regional locations. You will analyze escalated issues across desktops, printers, mobile devices, and network connectivity, determine root cause, and coordinate with remote teams for resolution.

This is a salaried, exempt role requiring independence and judgment. You will travel up to 25% within the region, maintain STIG-compliant images, manage asset records, and support