Onsite Government IT Field Support Technician
NCI
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Job summary
Empower AI in Melbourne, FL seeks an on-site Field Support Technician - Onsite Anchor to act as the IT decision-maker for regional locations. You will analyze escalated incidents, determine resolution paths, and coordinate with remote Tier II/III teams and vendors while owning the customer outcome.
The role requires travel within the region (up to 25%), independent judgment, and the ability to deploy STIG-compliant images and provisioning tools.
Qualifications
- U.S. citizenship required.
Responsibilities
- Serve as on-site IT decision-maker for regional sites and work with remote teams.
- 0
Skills
Education
Tools
Job description
Empower AI in Melbourne, FL seeks an on-site Field Support Technician - Onsite Anchor to act as the IT decision-maker for regional locations. You will analyze escalated incidents, determine resolution paths, and coordinate with remote Tier II/III teams and vendors while owning the customer outcome.
The role requires travel within the region (up to 25%), independent judgment, and the ability to deploy STIG-compliant images and provisioning tools.
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