Onsite Field IT Support Technician – DoD

NCI

Hanover (MD)

On-site

USD 61,000 - 91,000

Full time

14 days+

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Job summary

Empower AI is seeking an experienced Field Support Technician - Onsite Anchor to act as the independent on-site Tier II authority for DoD-related locations. The role involves deep diagnostics across end-user devices, printers, and communications, plus site deployments and asset accountability.

This is an onsite role in Herndon, VA with travel up to 25%. You will coordinate with remote Tier II/III teams, ensure security posture, and adhere to enterprise imaging and endpoint management practices.

Qualifications

Bachelor's degree and at least 3 years of related experience (additional 4 years may substitute the degree).
U.S. Citizenship required.
Active Secret Clearance at start; TS/SCI eligibility may be required later.
DoD 8570/8140 IAT Level I baseline certification required.
Ability to work independently with limited supervision.
3+ years of field service or Tier II support, including remote sites.
Proficient in Windows 10/11, hardware, printers, mobile devices, AD, GP, and network connectivity.

Responsibilities

Serve as the independent on-site Tier II authority for regional locations, diagnosing end-user devices and networks to determine root cause and resolution path.
Plan and execute site workstation deployments and hardware refreshes, including imaging, data migration, and encryption validation.
Evaluate printers/MFDs and coordinate service actions with vendors and the Government.