Onsite Field IT Support Technician

NCI

Cypress (CA)

On-site

USD 57,000 - 83,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Empower AI seeks a Field Support Technician - Onsite Anchor to act as the on-site IT decision-maker for regional DoD-supported locations. You will analyze escalated issues, determine resolutions, and coordinate with remote teams. This role requires travel within the region and independent judgment in a salaried, exempt position.

The base salary bands reflect government-focused pay scales. The position is onsite in Cypress, CA, with up to 25% travel.

Qualifications

Bachelor's degree and 1 year of related experience (or substitute with equivalent).
Must be a U.S. Citizen and have Active Secret Clearance.

Responsibilities

Serve as the on-site IT decision-maker for assigned regional locations and analyze incidents to determine root cause.
Coordinate with remote Tier II/III, vendors, and engineering for resolutions while owning the customer outcome.
Determine deployment and refresh approach for site workstations using STIG-compliant images and provisioning tools.
Assess printers, VoIP, VTC endpoints, and conference room devices for configuration, repair, or vendor action.
Oversee mobile device onboarding and MDM enrollment, advising on approved configurations and security.