Onsite IT Field Support Tech – DoD, 25% Travel

NCI; Linthicum (MD); On-site; USD 61,000 - 91,000; Full time

Job summary

Empower AI in Linthicum, MD seeks a Field Support Technician - Onsite Anchor to act as the on-site IT decision-maker for assigned locations. You will analyze escalated issues across desktops, printers, mobile devices, and networking, determining the best resolution approach with minimal supervision.

The role requires travel within the region (up to 25%), strong independent judgment, and the ability to engage site leadership.

Qualifications

• Bachelor's degree and 2-7 years of related experience.
• U.S. citizenship required.
• Active Secret Clearance to start; TS/SCI eligibility may be required.
• Willingness to obtain additional certifications if needed.
• Ability to work independently with limited supervision.

Responsibilities

• Serve as on-site IT decision-maker for assigned sites and incidents.
• Determine resolution path and coordinate with remote teams or vendors.
• Deploy workstation images and manage data migrations and configurations.
• Assess printers, phones, and VTC endpoints for repairs or upgrades.
• Track assets, conduct inventories, and recommend lifecycle actions.
• Ensure secure configurations and document site procedures.

Skills

Customer service

Communication

Organizational skills

Independent work

Education

Bachelor's degree

Active Secret Clearance

Tools

ServiceNow

MECM/SCCM

Intune

BitLocker

Enterprise imaging tools

VoIP phones

VTC endpoints

Job description

Empower AI in Linthicum, MD seeks a Field Support Technician - Onsite Anchor to act as the on-site IT decision-maker for assigned locations. You will analyze escalated issues across desktops, printers, mobile devices, and networking, determining the best resolution approach with minimal supervision.

The role requires travel within the region (up to 25%), strong independent judgment, and the ability to engage site leadership.