Onsite Field Support Technician – Tier II (25% Travel)

NCI; San Diego (CA); On-site; USD 55,000 - 82,000; Full time

Job summary

Empower AI in San Diego seeks an experienced Field Support Technician - Onsite Anchor to serve as the on-site Tier II authority for regional DoW locations. The technician will diagnose desktops, laptops, printers, mobile devices, and networking, plan deployments, and ensure post-deployment security posture.

The role is onsite with up to 25% travel, requiring DoD experience, active clearance eligibility, and the ability to lift up to 50 pounds.

Qualifications

• Bachelor's degree and 3+ years of related experience.
• U.S. Citizenship required.
• Active Secret Clearance or eligibility to obtain TS/SCI as needed.
• DoD 8570/8140 IAT Level I baseline certification required.
• Minimum 3 years field service/desktop support at remote sites.
• Strong troubleshooting across Windows, hardware, printers, and networks.
• Experience with imaging and endpoint management.
• Experience with asset tagging and inventory processes.

Responsibilities

• Serve as the on-site Tier II authority for regional locations, diagnosing desktops, laptops, printers, mobiles, and networking.
• Plan and execute site workstation deployments and hardware refresh waves with data migration and encryption validation.
• Evaluate printers/MFDs lifecycle, coordinate vendor/service actions, and ensure security posture.
• Assess VoIP phones, VTC endpoints, and conference room AV issues; collaborate with engineers on installations.
• Configure mobile devices and enroll in MDM per policy; resolve escalated issues.
• Lead physical inventories and analyze asset data; drive refresh and redeployment actions.
• Assess security impact of resolutions and close tickets with complete documentation.
• Write knowledge articles and procedures for Tier II/III support.

Skills

End-user support

Troubleshooting Windows 10/11

Active Directory/Group Policy

Network connectivity

Imaging/Endpoint management

Security/STIG awareness

Customer service

Travel readiness

Education

Bachelor's degree

Tools

MECM/SCCM

Intune

MDM platforms

ServiceNow

Job description

Empower AI in San Diego seeks an experienced Field Support Technician - Onsite Anchor to serve as the on-site Tier II authority for regional DoW locations. The technician will diagnose desktops, laptops, printers, mobile devices, and networking, plan deployments, and ensure post-deployment security posture.

The role is onsite with up to 25% travel, requiring DoD experience, active clearance eligibility, and the ability to lift up to 50 pounds.