Onsite IT Field Support Technician – Alexandria

NCI; Alexandria (VA); On-site; USD 57,000 - 83,000; Full time

Job summary

Empower AI in Alexandria, VA is seeking a Field Support Technician - Onsite Anchor to serve as the on-site IT decision-maker for assigned locations. You will analyze escalated incidents, determine resolution paths, and coordinate with remote teams and vendors as needed.

The role requires STIG-compliant imaging, asset management, and travel within the region up to 25% of the time. This salaried, exempt position emphasizes independent judgment, strong customer service, and rigorous security

Qualifications

• Bachelor's degree required with 1 year of related experience; higher tech degree substitutions allowed.
• US Citizenship required and ability to obtain TS/SCI eligibility if needed.
• Active Secret Clearance required (favorable adjudication) to start; continuous evaluation.
• IAT Level I baseline certification (e.g., CompTIA A+, Network+, Security+) prior to cybersecurity duties.
• Experience in desktop support, field service, help desk, or IT hardware installation.

Responsibilities

• Serve as on-site IT decision-maker for regional locations and resolve escalated incidents without on-site supervision.
• Determine if issues can be resolved locally or require remote Tier II/III, vendor involvement, and coordinate accordingly.
• Plan deployment and refresh for workstations using STIG-compliant images and tools.
• Assess printers, VOIP, VTC, and conference room equipment and coordinate with vendors/engineering as needed.
• Oversee mobile device onboarding and MDM enrollment within policy and advise users.
• Review site asset records and inventory, identify discrepancies, and recommend refresh or disposition actions.
• Verify resolutions before closing tickets and document site-specific procedures for reuse.
• Assess site conditions and security posture, implement secure configurations, and report findings to remote teams.

Skills

Desktop support

Field service

Help desk

IT hardware

Networking basics

Communication

Education

Bachelor's degree in a related field

Tools

MECM/SCCM

Intune

BitLocker

Enterprise imaging tools

Job description

Empower AI in Alexandria, VA is seeking a Field Support Technician - Onsite Anchor to serve as the on-site IT decision-maker for assigned locations. You will analyze escalated incidents, determine resolution paths, and coordinate with remote teams and vendors as needed.

The role requires STIG-compliant imaging, asset management, and travel within the region up to 25% of the time. This salaried, exempt position emphasizes independent judgment, strong customer service, and rigorous security