Onsite Field IT Technician - DoD Support

NCI; Stafford (VA); On-site; USD 57,000 - 83,000; Full time

Job summary

Empower AI in Reston, VA seeks a Field Support Technician - Onsite Anchor to act as the on-site IT decision-maker for DoD-related sites. You will handle end-user computing, printers, mobile devices, and network issues, coordinating with remote teams and vendors as needed, and ensuring STIG-compliant deployment and asset management.

This is an exempt, onsite role in Stafford, VA with up to 25% travel. You will work independently, evaluate issues, and support site leadership while meeting security

Qualifications

• Bachelor's degree or equivalent with related experience substitutions.
• U.S. citizenship and active clearance readiness.
• Must have an Active Secret Clearance and TS/SCI eligibility after start if required.
• Continuous Evaluation / Continuous Vetting enrollment is required.
• DoD 8570/8140 IAT Level I baseline certification before performing cybersecurity duties.
• Ability to work independently with minimal supervision.
• Experience in desktop support, field service, help desk, or IT hardware installation.
• Proficient with Windows 10/11, PC hardware, peripherals, printers, mobile devices, and basic networking.
• Willingness to travel within the region up to 25% and lift up to 50 pounds.

Responsibilities

• Serve as on-site IT decision-maker for regional and field locations, diagnosing incidents and determining resolutions.
• Decide if issues can be resolved locally or require remote Tier II/III, engineering, or vendor involvement.
• Plan deployment and refresh for workstations using STIG-compliant images and tools.
• Assess printers, VoIP, VTC endpoints, and conference room equipment for repair or vendor actions.
• Oversee mobile device onboarding and MDM enrollment within policy and secure use.
• Review site asset records, resolve discrepancies, and recommend refresh or disposition actions.
• Ensure resolutions fully address customer needs before closing tickets.
• Monitor security posture and report findings to remote teams and supervisors.

Education

Bachelor's degree and 0 years of related experience

Associate's degree with 2 years of related experience

4 years of related experience in lieu of a degree

Tools

ServiceNow

MECM/SCCM

Intune

BitLocker

Enterprise imaging tools

Job description

Empower AI in Reston, VA seeks a Field Support Technician - Onsite Anchor to act as the on-site IT decision-maker for DoD-related sites. You will handle end-user computing, printers, mobile devices, and network issues, coordinating with remote teams and vendors as needed, and ensuring STIG-compliant deployment and asset management.

This is an exempt, onsite role in Stafford, VA with up to 25% travel. You will work independently, evaluate issues, and support site leadership while meeting security