Onsite Field IT Technician – DoD (Livonia) | 25% Travel

NCI; Livonia (MI); On-site; USD 57,000 - 83,000; Full time

Job summary

Empower AI seeks a Field Support Technician - Onsite Anchor to act as the on-site IT decision-maker for regional DoD sites. You will analyze escalated issues across desktops, printers, and mobile devices, guiding resolutions with minimal supervision and coordinating with remote Tier II/III teams.

The role requires travel up to 25% within the region, a valid license, and the ability to lift up to 50 pounds. A U.S. citizenship and an active security posture are required.

Qualifications

• Bachelor's degree and 1 year of related experience (or equivalent).
• U.S. Citizenship and ability to obtain TS/SCI eligibility.
• DoD 8570/8140 IAT Level I baseline certification required.

Responsibilities

• Serve as on-site IT decision-maker for regional sites and endpoints.
• Determine resolution paths, coordinate with remote teams, and own customer outcomes.
• Manage deployments, refreshes, and asset lifecycle at sites.

Skills

Customer service

Communication

Organization

Education

Bachelor's degree

Tools

ServiceNow

MECM/SCCM

Intune

BitLocker

Job description

Empower AI seeks a Field Support Technician - Onsite Anchor to act as the on-site IT decision-maker for regional DoD sites. You will analyze escalated issues across desktops, printers, and mobile devices, guiding resolutions with minimal supervision and coordinating with remote Tier II/III teams.

The role requires travel up to 25% within the region, a valid license, and the ability to lift up to 50 pounds. A U.S. citizenship and an active security posture are required.