Onsite IT Engineer: Windows/Linux, Imaging & Printers

GCS Recruitment; Dundalk (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

GCS Recruitment Specialists is seeking a reliable Desktop Support Engineer to provide onsite IT support for operations facilities. You will manage end-user computing devices, printers, networking equipment, and OT environments while following established SOPs and service-level expectations.

This hands-on role requires strong troubleshooting, the ability to work independently, and participation in on-call rotations and site shift schedules, with a focus on customer service and timely incident

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Experience imaging and deploying laptops; printer troubleshooting.
• Basic networking concepts and troubleshooting; Windows 11 experience.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, operating system, and application issues.
• Support user onboarding and workstation setup activities.
• Diagnose and resolve printer issues; perform basic networking troubleshooting.
• Respond to tickets within SLA and follow CM procedures.
• Escalate complex issues when needed.

Skills

Troubleshooting

Communication

Customer service

Problem solving

Ticketing systems

SOP adherence

Education

CompTIA A+ Certification

Tools

Windows 11

Linux OS

Printers

Networking hardware

Job description

GCS Recruitment Specialists is seeking a reliable Desktop Support Engineer to provide onsite IT support for operations facilities. You will manage end-user computing devices, printers, networking equipment, and OT environments while following established SOPs and service-level expectations.

This hands-on role requires strong troubleshooting, the ability to work independently, and participation in on-call rotations and site shift schedules, with a focus on customer service and timely incident