Onsite IT Support Engineer - Windows, Linux & Networking

GCS Recruitment Specialists; Illinois; On-site; USD 55,000 - 75,000; Full time

Job summary

GCS Recruitment Specialists is seeking a Desktop Support Engineer to provide onsite technical support for Operations facilities. You will manage end-user devices, printers, and networking equipment while following SOPs and SLAs.

The role requires hands-on troubleshooting, independence, and willingness to participate in on-call rotations and site shift schedules. 1+ year of IT support experience is expected, with Windows 11 and Linux expertise and ticketing experience.

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Experience with Laptop imaging and deployment.
• Printer troubleshooting and support.
• Basic networking concepts and troubleshooting.
• Windows 11 operating systems.
• Linux operating systems.
• Experience working within a ticketing system environment.
• Strong troubleshooting and problem-solving skills.
• Ability to follow documented procedures and technical SOPs.
• Excellent communication and customer service skills.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, operating system, and application-related issues.
• Support user onboarding and workstation setup activities.
• Diagnose and resolve printer issues, including network-connected printers.
• Perform basic networking troubleshooting, including connectivity and cabling issues.
• Respond to equipment failures and restore service following SOPs.
• Assist with asset management and equipment lifecycle activities.
• Work assigned support tickets and service requests within SLA requirements.
• Execute Change Management activities according to established procedures.
• Respond to emergent technical events impacting site operations.
• Escalate complex issues when resolution steps are unclear.

Skills

Laptop imaging

Printer troubleshooting

Basic networking

Windows 11

Linux

Ticketing system

Troubleshooting

Customer service

Education

CompTIA A+ Certification

Job description

GCS Recruitment Specialists is seeking a Desktop Support Engineer to provide onsite technical support for Operations facilities. You will manage end-user devices, printers, and networking equipment while following SOPs and SLAs.

The role requires hands-on troubleshooting, independence, and willingness to participate in on-call rotations and site shift schedules. 1+ year of IT support experience is expected, with Windows 11 and Linux expertise and ticketing experience.