Onsite IT Engineer: User Support & Asset Management

Sourcepass, Inc.; Melville (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Sourcepass, Inc. is seeking an Internal IT Engineer to manage user accounts and equipment provisioning and assist employees with IT issues.

This on-site role in Melville, NY runs Monday to Friday 8am-4:30pm EST with a salary of $60,000-$70,000. Responsibilities include onboarding/offboarding, asset management (laptops, monitors, docking stations, webcams, headsets), hardware checks, software configuration, security of networks, and vendor liaison for support requests.

Qualifications

• Provision and de-provision user accounts for employee offboarding.
• Asset management and allocation including laptops, monitors, docking stations, webcams, headsets.
• Check computer hardware (HDD, mice, keyboards) to ensure functionality.
• Install and configure software per specifications.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on software and equipment.
• Organize diagnostic testing around employee availability to minimize impact.
• Troubleshoot to diagnose and resolve problems (repair/replace parts).
• Maintain records of support interactions in ConnectWise.

Responsibilities

• Provision and de-provision user accounts for employee offboarding.
• Asset management and allocation including laptops, monitors, docking stations, webcams, headsets.
• Check computer hardware to ensure functionality.
• Install and configure software according to specifications.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate software and equipment.
• Organize diagnostic testing around employee availability to minimize impact.
• Perform troubleshooting to diagnose and resolve problems.

Skills

Technical Support

Azure

Office 365

SonicWall

HP Devices

Communication

Prioritization

Fast-paced

Teamwork

Support Analyst

Education

CompTIA A+ & Network+

Tools

Vendor Certifications

Job description

Sourcepass, Inc. is seeking an Internal IT Engineer to manage user accounts and equipment provisioning and assist employees with IT issues.

This on-site role in Melville, NY runs Monday to Friday 8am-4:30pm EST with a salary of $60,000-$70,000. Responsibilities include onboarding/offboarding, asset management (laptops, monitors, docking stations, webcams, headsets), hardware checks, software configuration, security of networks, and vendor liaison for support requests.