Onsite IT Support Engineer – Asset & Access Pro

Socket.dev; Melville (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Socket.dev is seeking an Internal IT Engineer to manage user accounts, provisioning hardware, and assist employees with IT issues at our Melville, NY headquarters. The role is on-site with a Monday–Friday schedule from 8:00 AM to 4:30 PM EST.

Salary ranges from $60,000 to $70,000 annually. Candidates should have strong technical support skills and the ability to prioritize tasks in a fast-paced environment while working independently and as part of a team.

Qualifications

• Provision and de-provision user accounts for employees
• Asset management of laptops, monitors, docking stations, webcams, headsets
• Check computer hardware and install/configure software per specs
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance on software and equipment
• Organize diagnostic testing around employee availability
• Troubleshoot to diagnose and resolve problems
• Maintain records of support interactions in ConnectWise
• Document warranty issues and communicate with vendors

Responsibilities

• Manage user accounts and onboarding/offboarding processes
• Provision and track hardware inventory (laptops, monitors, docking stations, peripherals)
• Verify hardware functionality and install required software
• Maintain security and privacy across networks and devices
• Educate users on software and hardware usage
• Schedule diagnostics to minimize business impact
• Troubleshoot and repair or replace defective parts
• Log support interactions and time in ConnectWise
• Coordinate with vendors for outstanding support requests

Skills

Tech Support

Azure

Office 365

SonicWall

HP Devices

Communication

Task Prioritization

Fast-paced Environment

Independent & Teamwork

Technical Support Analyst

CompTIA A+

CompTIA Network+

Vendor Certifications

Tools

ConnectWise

Job description

Socket.dev is seeking an Internal IT Engineer to manage user accounts, provisioning hardware, and assist employees with IT issues at our Melville, NY headquarters. The role is on-site with a Monday–Friday schedule from 8:00 AM to 4:30 PM EST.

Salary ranges from $60,000 to $70,000 annually. Candidates should have strong technical support skills and the ability to prioritize tasks in a fast-paced environment while working independently and as part of a team.