Onsite IT Support Pro: End-User Tech & Network Hero

MetroSys, Inc.; Irvine (CA); On-site; USD 52,000 - 80,000; Full time

Job summary

MetroSys, Inc. is seeking an Onsite IT Support Technician to act as the primary on-site IT resource. You will support Windows, macOS, Linux, printers, and mobile devices, while managing end-user accounts and asset lifecycle within a corporate setting.

You will handle hardware repair, network connectivity issues, and basic network infrastructure, collaborating with remote engineering teams and vendors to ensure smooth operations.

Qualifications

• 2–5 years of experience in Desktop Support, Field Services, or End User Computing.
• Experience supporting Windows, macOS, Linux, Microsoft 365, printers, mobile devices, and endpoint hardware.
• Basic understanding of networking and office infrastructure.

Responsibilities

• Provide onsite technical support for operating systems, devices, and peripherals.
• Troubleshoot hardware, software, networking, and Microsoft 365 issues.
• Provision and deprovision laptops, desktops, mobile devices, and user accounts.
• Escalate complex issues to Level 2 engineering and coordinate onsite troubleshooting.
• Support office networking, Wi‑Fi, switches, routers, and conference room tech.
• Assist with office moves, hardware refreshes, and IT projects.

Skills

Windows OS

macOS

Linux

Microsoft 365

Printers & peripherals

Mobile devices

Endpoint devices

Tools

ServiceNow

Jira

Job description

MetroSys, Inc. is seeking an Onsite IT Support Technician to act as the primary on-site IT resource. You will support Windows, macOS, Linux, printers, and mobile devices, while managing end-user accounts and asset lifecycle within a corporate setting.

You will handle hardware repair, network connectivity issues, and basic network infrastructure, collaborating with remote engineering teams and vendors to ensure smooth operations.