On-Site IT Support Pro: Windows, Mac & Security

pcsglobal; Florham Park (NJ); On-site; USD 42,500 - 57,500; Full time

Benefits offered by this job

Competitive salary

Opportunities for professional growth

Comprehensive benefits package

Job summary

pcs global in Florham Park, NJ is seeking an on-site IT Support Specialist to join their Technical Support Team. The role focuses on end-to-end support experience for employees, covering technical assistance, hardware setup, and proactive improvements. Ideal candidates have a solid background in IT support with proficiency in Windows and Mac environments.

Compensation ranges from $42,500 to $57,500 annually with a comprehensive benefits package including professional growth opportunities.

Qualifications

• Minimum 1–2 years in a desktop support or IT helpdesk role.
• Strong ability to prioritize and manage a high volume of support tickets.
• Excellent written and verbal English skills with a customer service focus.

Responsibilities

• Provide Level 1/2 technical support via ticketing system, email, and chat.
• Diagnose and resolve hardware and software issues for PC and Mac users.
• Administer Microsoft Office 365 environments and manage device configurations.

Skills

Technical support

Customer service

Network troubleshooting

Windows/macOS proficiency

Education

Degree in Computer Science, IT, or equivalent

CompTIA A+, ITIL foundation, or equivalent

Tools

Microsoft Intune

Microsoft Office 365

Job description

pcs global in Florham Park, NJ is seeking an on-site IT Support Specialist to join their Technical Support Team. The role focuses on end-to-end support experience for employees, covering technical assistance, hardware setup, and proactive improvements. Ideal candidates have a solid background in IT support with proficiency in Windows and Mac environments.

Compensation ranges from $42,500 to $57,500 annually with a comprehensive benefits package including professional growth opportunities.